Refund policy

Grace by Kathleen Return & Refund Policy

We want you to be happy with your purchase from Grace by Kathleen. Eligible non-custom items may be returned within 14 days of delivery.

To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it, with any original tags and packaging. Proof of purchase may be required.

Custom & Personalized Items

Because custom and personalized products are made specifically for you, custom-made, personalized, or made-to-order items are final sale and cannot be returned or exchanged due to a change of mind, incorrect size selection, or customer-provided personalization information.

If a custom or personalized item arrives damaged, defective, or contains an error made by Grace by Kathleen, please contact us as soon as possible. We will work with you to correct the problem. Photos of the item may be requested.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us promptly so we can evaluate the issue and make it right.

Starting a Return

Before returning an eligible item, please contact hello@gracebykathleen.com for return approval and instructions. Items returned without prior authorization may not be accepted.

Return Shipping

For approved returns of eligible non-defective merchandise, return-shipping terms will be provided with your return instructions. If an item is damaged, defective, or incorrect due to an error by Grace by Kathleen, we will provide instructions for resolving the issue.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or credit-card company may require additional time to process and post the refund.

Original shipping charges, if any, are generally non-refundable unless the return is due to an error by Grace by Kathleen or otherwise required by law.

Final Sale Items

Custom and personalized products are final sale except when damaged, defective, or incorrect due to our error. Gift cards and any products specifically identified as final sale are also non-returnable, except where required by law.

Questions

For questions about returns or refunds, contact us at hello@gracebykathleen.com.